This blog post goes out to our floodies.
We have heard that RACQ Insurance is sending out letters stating that people are not covered for damage that occurred during the floods, but offering them a $12,000 cheque as a "good will gesture". That's one hell of a lot of good will.
Please be aware that if you are not happy with the outcome of your claim you can take the matter further.
However, I believe from my previous work in the insurance industry that by banking that "good will" cheque you are waiving your right to take the matter through to an insurance claim review, or further by taking it to the Insurance Ombudsman.
Please be aware that the Caxton Legal Service are offering free legal advice regarding this matter. I will update the blog with further details as I receive them. This information was passed to us by staff at the Department of Communities.